Property and Guest Experiences
About the rēlx™ experience
When you join into a partnership with rēlx Vacation Homes, you gain a team who cares deeply about your home. We realize that this is your home and your investment property and we have all of the business experience, knowledge and track record to prove our expertise in the industry. Just take a peek at our 1,000’s of positive guest reviews and homeowner testimonials found on multiple platforms.
At the end of the day, however, you are not simply “renting your house”.
You are sharing your home. A home is a feeling. An experience. It’s all about family, friends and creating lifelong memories with loved ones.
“Welcome to our Home” is the feeling we imbed upon our first greetings with our guests and sets a tone from the get go for respecting your home and the guest experience.
Our roots run deep in the film, photography and music industries in Los Angeles, New York and beyond and our decades of production experience, genuine good old-fashioned hospitality, manners and class set us apart.
While guests may or may not remember “staying in a house”, they’ll never forget how they felt while staying in a home where lifelong memories are created.
rēlx™ Vacation Homes guests enjoy:
A genuinely welcoming atmosphere with above and beyond special touches
Caring hosts with a passion for authentic hospitality
Meticulous attention to detail at every turn
Highly personalized service from pre-booking through to the final “this is not a goodbye but a see you soon”
Adaptability
Swiftly turning hiccups into solutions
Personalized concierge suggested experiences catered to their interests
As your dedicated partner, we assess your goals and customize a plan to be sure we are in alignment. No two homes are the same and likewise, no two clients have the exact same needs.
Your asset is valuable and we care for your home as though it were our own. Trust in our caring team with our proven track record of 1,000’s of positive reviews and Client/Homeowner testimonials. We have consistently maintained our Airbnb Superhost status for 10 years strong and all of our short and mid-term vacation homes are rated amongst the highest guest favorited homes. Once a history is established, most of our homes are rated amongst the Top percentage of all homes available in each market.
We handle the day-to-day business and guest operations so that you can focus on your family, careers and enjoy your passive income without the stress.
We care about our guests. We believe that whether a guest is staying in a small cozy cabin filled with tons of character or a luxury estate, all guests deserve 5-Star hospitality and experiences in homes that stand above. We exceed expectations and are in close connection with our guests throughout their entire experience.
rēlx Vacation Home Property Experiences
Quality Vacation Home Care
With our partners taking proactive and optimal care of their homes and addressing issues that require attention in a timely manner, we are able to avoid many guest challenges that may otherwise arise while guests are in residence, reducing and eliminating the need for unnecessary emergency service calls. We do require that all of our partners be pro-active with home and property maintenance at all times. This is an essential role in a successful partnership, as we are not a full time property management company.
Partner Testimonial:
“We found rēlx in the midst of a horror show with one of the big names in the home rental industry. They were impersonal and driven only to get heads in the beds. rēlx impressed us with their genuine warmth and wow’d us with the charm they saw in our home. Our host Joanie is regularly complemented in our guest reviews on her friendly, helpful and kind demeanor. She’s also a wiz at solving problems that keep our expenses low and guest satisfaction high. We feel super lucky to have rēlx on our team!”
— Kim and Amber, rēlx Partners
Our Services.
-
Home turnover and turnover team, including our trusted and reliable housekeeping teams.
Regular vacation rental home inspections before and after each guest. Our standards are extremely high. We realize that perfection is not feasible, however, our team is dedicated to doing the best job that is humanly possible.
Assisting our homeowner partners with City and County required agreements, guidance with licensing if needed.
Ensuring guests are in alignment with the goals and house rules of your home and City/County rules & regulations.
Addressing all guest concerns and any challenges prior to, during and after their stay.
Filing damage claims if necessary.
Guest reviews
-
Provide luxury hospitality and customized concierge suggestions to our guests and their loved ones catered to their group and their interests.
Unwaivering focus on guest satisfaction throughout the hospitality experience.
Guest challenge resolutions.
Exceeding guest expectations.
Review guests and respond to guest reviews. We ask guests to report any issues to us during their stay that may need our attention. We value their input and appreciate the opportunity to create solutions prior to the review phase.
Filing damage claims when necessary.
-
Our dynamic pricing and listing optimization are implemented to help compliment our expert knowledge specific to your home, location, the current seasonal market demand and factors that software alone cannot take into account to be sure we are aligning with your goals.
-
Our in-house creative director implements a marketing strategy and our award-winning in-house professional photographer directs photographers, editors and creative team to create a presentation that stands above.
Online marketing/advertising on the most prominent worldwide rental platforms.
Direct Booking Platform.
Leveraging social media.
Maintaining and fostering our deep roots in the photography, film and music industries.
Fostering our personal relationships with realtors, Interior Designers and top event coordinators in the industry.
Blog and email marketing campaigns.
Team with brand ambassadors.
Donate, support and actively engage with local nonprofits and local communities.
Nonprofit galas and silent auctions benefitting extraordinary causes.
Press, media and blog features.
